Your Enterprise Digital Nervous System

Unlock True Financial & Customer Potential

Manage end-to-end patient journey process to improve operational SLAs (Micro level ), reduce ALOS, increase bed utilization, etc, thereby achieve a reduction in cost, increase in revenue & enhance patient loyalty (Macro level).
Diagnostic vertical: Manage end-to-end lab process, optimize Field sample collection process, govern in real-time the quality check process. This will result in improved Radiologist & Field agent productivity, improvement in turnaround times (Micro level ) & increase in Revenues & Patient experience (Macro level ).

Largest Hospital in South Asia

1. Challenge: Slow Process of patient discharge, impacting bed availability, causing revenue loss, and impacting customer satisfaction.
2. Opportunity: Improve discharge process, control cost leakages and thereby customer satisfaction
3. Business Impact:
• 26% decrease in the average length of stay (ALOS) of the patient.
• Decrease in discharge time from 9.5hrs to 2.5hrs.
• Real-time visibility of the inpatient journey and process optimization.

Diagnostics Laboratory Chain

1. Challenge: Lack of visibility of sample collector, Machine utilization, no real-time visibility on waiting and process time, increase in carried forwards to next day
2. Opportunity: Optimize Sample Collector Route Planning, reducing TAT, real-time view on sample processing
3. Business Impact:
• 35% increase in Sample Collection TAT for a large diagnostic chain.
• Delivered 80% and Above Resource Utilization.
• 30% reduction in Turn Around Time for Same day investigations.
• 40% Improvement in same-day Sample Processing. End to End Visibility from Order to Authorization.
• 10% -30% increase in Capacity to Report Authorizations from HODs.
• Improve the utilization and productivity of their Field Executives, as well to minimize the Lab sample failures

Manage end-to-end processes including distribution, supply chain, shared services, etc to provide real-time visibility of leakages, improved accuracy of forecasting, revenue enhancement & cost reduction.

1. Challenge: Lack of business visibility across different divisions. Unable to track KPIs (Objectives and strategies) actuals on a monthly basis Vs Set targets.

2. Opportunity: Execution excellence by Digitally aligning the Objectives & Key Result Areas across the CXO hierarchy (CEO and two levels below)

• Business Digital Nervous system (DNS) for CEO Decision Support for implementing Strategic and Annual Business Plans

• Integrated platform to monitors Apex and cascaded KPI’s, annual operating plans, providing timely intervention and decision action support to achieve the planned business outcomes in real-time – Increase the percentages in the first quadrant of Four Student Model (Strategies, Objectives and KPI’s all meeting the Plan)

• Personalized DNS Cards for 150+ Senior Executives (CEO to CEO-2 Levels)

• Integrating with data sources in SAP, Tableau, Tally, Steel mint and Excel Files

• Senior Management Reviews facilitated by DNS

3. Business Impact

• Growth in revenues
• Increase in profitability
• Superior Stakeholder Experience
• Short and Long Term Sustainability of Enterprises

Manage end-to-end Claims process, Underwriting process, Star rating initiative resulting in a reduction in loss ratio, improved member experience, leading to revenue growth.

1. Challenge: Multiple processes point to delaying disbursements, agent collaboration, Incomplete and inaccurate data intake.

2. Opportunity: Optimizing process routing across the claims process, agent productivity, quote accuracy

3. Business Impact:

• Targeted 10% decrease in claims processing time.

• Output effectiveness – Error-free claims, duplicate claims, fraudulent claims TAT against SLA, improvement in customer satisfaction.

• Underwriting Use Cases: To improve the Loss ratio, Bind Ratio, Bound Premium, Expenses, and NPS

• Claims Use Cases: To improve the Loss ratio, Claims leakage, Fraudulent Claims reduction, Expenses, and NPS

• Healthcare Insurance: Improvement in Star Rating, Claims Leakage, Provider Data Management Effectiveness - positively impacting the Financial and NPS outcomes

Platform for Autonomous Efficiency improvements & Autonomous Operations Problem- Solving

• Real-time value-stream mapping and improvement in the performance of the efficiency parameters leading to Cost reduction and improvement in profits

• Force multiply your organizational performance in real-time using our situation-aware bots to monitor, control, and improve operations of the Retail Supply Chain and Logistics at the micro-level of every purchase, every store, every buyer, every SKU, and every warehouse.

• Improve Customer and buyer experience, Loyalty, and Trust in real-time

• Improve Sales and Renewals with proactive supply chain interventions

• Reduce compliance penalties in real-time by the predictive advisory.

Conneqt

1. Challenge: Predictability & Visibility of Strategic Initiatives outcomes is a challenge. Real-time, proactive interventions to unlock opportunities for achieving near-term revenue & profit goals are lacking. Decision-making delays add cost overruns & impact Client/Vendor/Employee Satisfaction.

2. Opportunity: Real-time visibility on goals/KPI’s, reduce outliers/variations, control cost leakages

3. Business Impact:

• Mimic and improve the human decision-making cycles across the management team that impacts Revenue, Cost, Compliance & Experience (Customer or Vendor or Employee).

• Visibility of performance at each of these levels against their goals, Root cause analysis for the Variation.


VECV

1. Challenge: Potential cost leakages and duplicity in payments due to inadequacies in warranty administration process and systems, Potential cost leakages due to dealer practices leading to excess claims and incorrect warranty claims, No single end to end view or tracking in real time of pendency in giving decisions by multiple departments –Potentially increased cycle times and leakages, Lower percentages of “No Pending Letter” from dealers as a reflection of dealer dissatisfaction

2. Opportunity: Monitoring end-to-end Warranty administration process, Intelligence on potential warranty administration leakages, patterns, and technical rejections

3. Business Impact:

• Reduction in claim leakages
• Increase in First pass claim settlements
• Reduction in cycle time across the Process
• Reduction in missing failed part receipts
• Cost reduction in managing warranty administration process.